Privacy Policy

1. Who we are

Thep Timeworks is a small watch repair and restoration workshop located at 56 Thanon Thanon, Wat Ket, Chiang Mai 50000, Thailand. We operate as a sole-trader business and are the data controller for personal information collected through this website and through your direct communications with us.

If you have any questions about how we handle your information, you are welcome to contact us at any time using the details at the end of this policy.

2. Information we collect

Information you provide directly

When you use the contact form on our website, or write or call us directly, you may share information such as:

• Your name
• Your email address
• Your phone number
• A description of your watch and the service you are enquiring about
• Any other details you choose to include in your message

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our hosting provider and analytics tools, including your IP address, browser type, the pages you visit, and the time of your visit. This information is used in aggregate form to help us understand how our website is used and to maintain its operation.

Please see our Cookie Policy for further detail on the cookies our website may set.

3. How we use your information

We use the information you share with us to:

• Respond to your enquiry and arrange or discuss a service appointment
• Communicate with you during the course of a repair or restoration
• Keep a record of work carried out on your timepiece
• Improve the quality of our website and communications

We do not use your personal information for unsolicited marketing, and we do not sell, trade, or rent it to any third party.

4. Legal basis for processing

Where applicable under relevant data protection legislation, we rely on the following legal grounds for processing your personal information:

• Contractual necessity — to fulfil a service you have requested or to take steps prior to entering into a service agreement with you.
• Legitimate interests — to maintain records of service work, to respond to enquiries, and to improve our operations, where these interests are not overridden by your rights.
• Consent — where you have indicated agreement to our use of cookies or receipt of any optional communications.

5. Sharing your information

We do not share your personal information with third parties except in the following limited circumstances:

• Our website hosting and email service providers, who process data on our behalf and are bound to keep it secure
• Where we are required to do so by law or by a competent authority
• Where you have explicitly asked us to share it, for example to source a part from a specialist supplier

Any third parties with whom we share data are required to handle it in accordance with applicable law and to use it only for the stated purpose.

6. How long we keep your information

We retain your contact and service records for as long as is reasonably necessary for the purposes described in this policy — ordinarily for up to five years following the completion of a service. After this period, information is securely deleted or anonymised.

If you would like us to remove your information sooner, please contact us and we will accommodate your request where it is within our power to do so.

7. Your rights

Depending on your location and applicable law, you may have certain rights in relation to your personal information, including:

• The right to access a copy of the information we hold about you
• The right to ask us to correct inaccurate information
• The right to ask us to delete your information in certain circumstances
• The right to object to or restrict how we use your information
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, or simply to ask a question, please write to us at the address below or send an email to [email protected]. We will do our best to respond within a reasonable time and to assist you in a straightforward, unhurried way.

8. Cookies

Our website may use cookies and similar technologies. These are small files stored in your browser that help us understand how the site is used. You can manage your cookie preferences at any time.

For a full explanation of the cookies we use and how to control them, please read our Cookie Policy.

9. Security

We take reasonable steps to protect the personal information you share with us from loss, misuse, and unauthorised access. Our website uses encrypted connections (HTTPS), and we store records responsibly.

No method of electronic transmission or storage is entirely without risk. If you have concerns about communicating sensitive information, you are always welcome to speak with us by telephone or in person at the workshop.

10. Children

Our website is not directed at children under the age of 16 and we do not knowingly collect personal information from anyone under that age. If you believe a child has submitted information to us, please let us know and we will arrange for its removal.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will note the date of the most recent revision at the top of the page. Continued use of our website following any update constitutes acceptance of the revised policy.

12. How to contact us

If you have any questions, concerns, or requests relating to this policy or the way we handle your information, you are welcome to reach us by any of the following means:

• Post: Thep Timeworks, 56 Thanon Thanon, Wat Ket, Chiang Mai 50000, Thailand
• Email: [email protected]
• Telephone: +66 89 467 2510

We are a small workshop and endeavour to respond to all enquiries in a timely and considerate manner.